This policy outlines how Woys (by Brew Bionics LLP) complies with WhatsApp Business Messaging Policy requirements and ensures quality experiences for our users.
Overview
Woys is a WhatsApp Business Platform solution provided by Brew Bionics LLP. We are committed to maintaining high-quality conversations and compliance with WhatsApp’s Business Messaging Policy.
By using Woys, you agree to comply with the WhatsApp Business Messaging Policy, WhatsApp Messaging Guidelines, and our Terms of Service.
Business Profile Information
Company Details
Business Name: Woys
Parent Company: Brew Bionics LLP
Registration: India
Address: 344 D, VELLARI, Near GHSS Areekode, Peruparamba-Ugrapuram, Areekode, Ernad, Malappuram – 673639, Kerala, India
Contact Information
Email: contact@woys.io
Website: www.woys.io
Support: Available via email and website
Phone: +91 90375 85731
Quality Experience Standards
We maintain a WhatsApp Business profile with accurate customer support contact information and ensure:
- Accurate and up-to-date business information
- Clear customer support contact details
- No impersonation of other businesses
- Proper opt-in consent for all communications
- Respect for all opt-out requests
- Clear, non-deceptive messaging practices
WhatsApp Business Platform Compliance
Our platform adheres to WhatsApp Business Platform requirements:
- Message Templates are used for initiating conversations
- 24-hour customer service window for responses
- Clear escalation paths for human support
- Automation with proper human handoff options
- Compliance with standard pricing for all conversation categories
Data Protection & Privacy
We are committed to protecting user data and complying with applicable laws:
- Published privacy policy available at woys.io/privacy
- Proper consent collection for data usage
- Secure handling of personal information
- No sharing of sensitive identifiers
- Compliance with data protection regulations
Prohibited Content & Activities
We strictly prohibit the following content and activities:
- Illegal products or services
- Regulated goods without proper authorization
- Discriminatory content or practices
- Offensive or inappropriate content
- Spam or unsolicited communications
- Fraudulent or deceptive practices
Opt-in & Opt-out Procedures
We provide clear opt-in and opt-out mechanisms:
- Explicit consent required before sending messages
- Clear instructions for opting out
- Immediate processing of opt-out requests
- Separate consent for different message categories
- Easy-to-find unsubscribe options
Customer Support Escalation Paths
Available Support Channels
- 📧 Email: contact@woys.io
- 🌐 Website: www.woys.io
- 📱 WhatsApp Business Support
- 📋 Support Forms
Response Times
- Email: Within 24 hours
- WhatsApp: Within 24 hours
- Website: Immediate acknowledgment
- Urgent Issues: Priority handling
Policy Enforcement
We monitor compliance with WhatsApp Business Messaging Policy and may take action if violations occur, including:
- Account suspension for policy violations
- Message limitations for quality issues
- Termination for serious violations
- Regular monitoring and review
Contact Us
For questions about this policy or to report violations:
Email: contact@woys.io
Website: www.woys.io
Business Address: Brew Bionics LLP, 344 D, VELLARI, Near GHSS Areekode, Peruparamba-Ugrapuram, Areekode, Ernad, Malappuram – 673639, Kerala, India
Last Updated: January 2025
This policy is subject to updates in accordance with WhatsApp Business Messaging Policy changes.